Shipping Policy

Thank you for choosing PrymaLab. We are committed to providing reliable and efficient delivery for every order. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Processing Times

  • Orders are typically processed within 1–2 business days.
  • Orders placed on weekends or holidays will begin processing on the next business day.
  • Processing times may vary during high-volume periods.

2. Shipping Methods & Delivery Times

We offer several shipping options at checkout. Estimated delivery times will be shown during the checkout process. Please note:

  • Delivery estimates are provided by the carrier and are not guaranteed.
  • Transit times begin after an order has been processed and shipped.
  • Delays may occur due to weather, carrier issues, or seasonal demand.

3. Tracking Your Order

  • A tracking number will be emailed to you once your order has shipped.
  • Tracking updates may take several hours to appear depending on the carrier.
  • If you do not receive a tracking email, check your spam folder or contact support.

4. Shipping Restrictions

It is the customer’s responsibility to ensure that the products ordered are permitted in their region or jurisdiction. PrymaLab is not responsible for:

  • Packages held, delayed, or returned by customs
  • Additional customs fees or import taxes
  • Restrictions or regulations in the customer’s location

5. Incorrect or Incomplete Addresses

Please double-check your shipping details at checkout. We are not able to modify addresses once an order has shipped.

We are not responsible for:

  • Packages shipped to incorrect or incomplete addresses provided by the customer
  • Lost packages resulting from incorrect address information

6. Lost, Stolen, or Missing Packages

Once a package is marked as delivered by the carrier, PrymaLab is not liable for lost or stolen packages. If your tracking shows delivered but you have not received it, we recommend:

  • Checking with neighbors or building staff
  • Reviewing the delivery address for accuracy
  • Contacting the shipping carrier

We are happy to assist with information, but the final determination rests with the carrier.

7. Damaged Packages

If your package arrives damaged, please contact us within 48 hours with photos of:

  • The outer packaging
  • The damaged items
  • The shipping label

We will review the issue and assist with a resolution.

8. Temperature & Handling

Some products may be sensitive to temperature or handling during transit. PrymaLab is not responsible for damage caused by:

  • Delays in delivery acceptance
  • Exposure to extreme temperatures after delivery
  • Improper storage by the customer

9. International Shipping (If Applicable)

If international shipping is offered on our site:

  • Customers are responsible for local tax, customs, or import fees.
  • Transit times may vary significantly depending on country regulations.

10. Contact Us

For any shipping-related questions, please contact us:

PrymaLab
Email: michael@prymalab.net
Phone: (606) 465-9063

By placing an order on PrymaLab, you agree to this Shipping Policy.

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